✨ CURB-SIDE COLLECTION AVAILABLE ✨ FREE SHIPPING AUSTRALIA orders over $80

Shipping, Delivery & Returns

Shipping & Returns

Shipping within Australia is free when you spend over $80 AUD in one transaction. Otherwise, shipping costs $10 AUD.

Shipping to NZ is free when you spend over $100 AUD in one transaction. Otherwise, shipping costs $15 AUD.

Shipping to the US is free when you spend over $120 AUD in one transaction. Otherwise, shipping costs $20 AUD.

Shipping to the UK is free when you spend over $120 AUD in one transaction. Otherwise, shipping costs $20 AUD.

Shipping to the Rest of the World is $25 AUD.

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at info@caim-able.com and we will do our utmost to resolve any issue.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

MONEY BACK GUARANTEE - We are so confident that you'll love our products, we now offer a 30-day guarantee! If within 30 days of purchase, you are not feeling the love for your product/s purchased, you can return them to us for a full refund. Note that we do not refund postage costs (of getting them to you or of their return to us). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

How long will my order take to arrive?
Unless we tell you prior to you placing your order, your order will usually leave our warehouse within 1-2 business days. Delivery usually takes an additional 1-2 days, unless you live in WA or remote areas which may take up to 7 days. All orders will be provided with a tracking number once your order has been despatched. 

These estimates are subject to change and given as indications only. 

When your order has been dispatched for delivery you will receive a confirmation email with tracking number. All orders are shipped with "Authority to Leave" at your address.

All orders being sent to PO Boxes or Parcel Lockers can only ship with Australia Post and each package must have a maximum weight of 22kg.

Caim & Able does not have to provide a refund if you change your mind on an item or the good has been used.  Refunds may be supported if;

  1. incorrect goods received or
  2. damaged in transport.

Please provide as much detail when you contact us.

Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unused, unopened & in their original condition.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted:

  • Any item that is returned more than 30 days after delivery. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Returns

To return your product, you should mail your product to: 39 Cambridge Avenue, North Willoughby NSW 2068

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

These terms were last modified on 01/12/2020.

Returns Policy

Our website has been carefully designed to provide you with as much information as possible on all our products to help you make the right selection. Please use this information and select carefully.

If a product received by a customer is faulty or has been damaged in shipment, please contact us via email. It will be at the discretion of CAIM & ABLE to authorise a replacement product or a refund. Replacement product will be shipped via standard shipping within 48 hours. Refunds will be processed within 48 hours.

To return an item, please contact CAIM & ABLE to make arrangements prior to dispatching the item.

CAIM & ABLE accepts no responsibility for loss or damage occurring in transit on return to us.

Is pick-up available?
Yes, orders can be collected from 39 Cambridge ST, North Willoughby

What happens if I entered the wrong delivery information?
Send an email to info@caim-able.com with your name, current delivery information and your new delivery information and we will make that change. All changes of shipping address need to be submitted within 24 hours of order to ensure successful delivery to your new shipping address.   

What if I’m not at home when my parcel is delivered?

  1. If there is no-one in attendance to authorise receipt of the parcel, the delivery agent will leave a card and return the parcel to the depot where it will be held until instructions to re-deliver are provided. If no instructions are provided within 5 days the parcel will be returned to sender.
  2. Sendle/Couriers Please will make one attempt to re-deliver the parcel free of charge. The re-delivery must be either “ATL” or for delivery to a parcel collection location.
  3. If the first re-delivery attempt is unsuccessful, then the Customer must arrange to collect the parcel from the courier or pay for a new delivery.
Who can sign for my parcel?
Where a parcel is marked “signature on delivery” the delivery agent will require a signature to deliver the parcel.  The signature is a record only of delivery to the address on the label, Sendle/Couriers Please/Australia Post is not responsible for ensuring delivery to a particular recipient at an address.

 

    Your rights under Australian Consumer Law
    Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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